Managed Services: LightWerks Platinum Care
Platinum Care Maintenance & Support
We understand that purchasing an AV or security system for your organization can be a sizable investment. That’s why excellent maintenance and support is essential to keeping everything running as it should and is the key to getting the best return on your original investment.
Introducing Managed Services program LightWerks Platinum Care, designed to maximize your audio-visual system’s uptime and to minimize your support staff’s maintenance burden while creating a predictable and budget-able cost structure. Depending on the level of support you need, our expert Support personnel – Engineers, Programmers, and Technicians – will keep you covered with remote monitoring, remote and onsite trouble resolution, and/or preventive maintenance visits, increasing the lifespan of your systems and eliminating the stress and cost of unnecessary down-time.
Depending on your system and choice of agreements, our support can include:
- REMOTE SYSTEM MONITORING, NOTIFICATION AND REPAIR: Take your support posture from re-active to PRO-active.
Enjoy 24/7 monitoring by our support personnel. Learn of
any system issue within minutes, and SOLVE PROBLEMS,
usually before your end-users even know about it.
- REMOTE, PHONE AND ON-SITE SUPPORT: Reach our support staff by phone 24/7. If we can’t resolve your system’s problems remotely, we’ll send a qualified Support Technician to your door on an expedited basis to troubleshoot and to implement
solutions that just aren’t possible without being on-site.
- REPORTING: No need to install any software on your servers.
Leverage the power of the cloud to monitor system performance from across the hall, across campus, or across the country.
- SOLID SECURITY: Our monitoring approach is designed to provide the minimum footprint in your system with a maximum level of security. Our team can engage with your cyber-security personnel to explain exactly how our approach works.
Please contact your account representative on how to get you started on LightWerks Platinum Care, or fill in the form below.
Want to learn more about the technical aspects of LightWerks Platinum Care? Go to ‘How does Platinum Care work?’
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RecommendedTLC MANAGED SUPPORT$1,600
- Remote system monitoring by LightWerks VNOC personnel (24 x 7 or 10 x 5 schedule options)
- Expedited remote support and issue resolution
- Expedited ON-SITE* resolution of incidents that cannot be resolved remotely
- An always-on, cloud-based management platform
- System installation, turn-up, and hosting/maintenance
- Automated notifications of system issues
- 5% discount toward the purchase or rental of required repair parts and "loaner" equipment
- Easily cancelable with 30-day written notice with pro-rata refund
- Available in one-, three-, and five-year terms.
- Pricing starts with a $4,500 one-time onboarding cost, then $1,600 per year per room for remote monitoring and $1,800 per year per room for onsite dispatch support.
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PRE-PAID SUPPORT HOURS$4,875
- Purchase bundles of support hours that you can use for any combination of:
- Remote and/or on-site TLC support;
- Remote or onsite meeting support;
- Preventive maintenance visits and system tune-ups;
- Programming tweaks for control systems or other programmable system elements;
- Remote or onsite training; and
- "Small” system installation.
- Hours may also be converted to a prescribed dollar value for purchasing hardware, supplies, or accessories.
- Hours don't expire until:
- Three years after substantial completion on a covered project or
- Three years after purchase date, if purchased separately or renewed
- Pricing available for onsite bundles of 25 hours and above.
- Purchase bundles of support hours that you can use for any combination of:
-
FIELD CALLS$585
- Up to two hours of onsite support time
- One Technician
- Price good within 40 miles of servicing office. Longer distances will require an additional travel charge.