System Maintenance & Support
TLC Maintenance & Support Agreements
We understand that purchasing an AV or security system for your organization can be a sizable investment. That’s why excellent maintenance and support is essential to keeping everything running as it should and the key to getting the best return on your original investment. A manufacturer’s warranty is critical, but you should know that manufacturer warranties are only good for “depot service.” This means they don’t cover ANY onsite or remote support including troubleshooting, dismounting and re-mounting malfunctioning equipment, consumable (e.g. lamp) changes, or manufacturer-recommended routine equipment maintenance.
Choose one our Technology-Loving Care (TLC) Agreements, and let LightWerks worry about your AV and security system maintenance for you, so that you can continue doing business as usual. Depending on the level of support you need, our expert Support personnel – Engineers, Programmers, and Technicians – will keep you covered with remote monitoring, remote and onsite trouble resolution, and/or preventive maintenance visits, increasing the lifespan of your systems and eliminating the stress and cost of unnecessary down-time.
Depending on your system and choice of agreements, our support can include:
- RecommendedMANAGED TLC$$80 per month
- Starting at $80/month per room plus a $120 one-time set-up fee
- Remote system monitoring by LightWerks personnel (10 x 5 schedule)
- Expedited remote support
- Expedited ON-SITE* resolution of incidents that cannot be resolved remotely
- An always-on, cloud-based management platform
- System installation, turn-up, and hosting/maintenance
- Automated notifications of system issues
- 5% discount toward the purchase or rental of required repair parts and "loaner" equipment
- Easily cancelable with 30-day notice with pro-rata refund
- Available in one, two, or three-year terms.
- Get Quote
- DISCOUNTED SUPPORT HOURS$1,450**
- Pre-paid, discounted bundles of hours start at $1,450.
- Purchase bundles of support hours that you can use for any combination of:
- Remote and/or on-site TLC support;
- Remote or onsite meeting support;
- Preventive maintenance visits and system tune-ups;
- Programming tweaks for control systems or other programmable system elements;
- Remote or onsite training; and
- "Small” system installation.
- Hours may also be converted to a prescribed dollar value for purchasing hardware, supplies, or accessories.
- OR
- Want something you don’t already see on the list? JUST ASK US!
- **Pricing per hour declines as more hours are purchased.
- DIY MONITORING/SUPPORT$40 per month
- Starting at $40/month per room plus a $250 one-time set-up fee
- An always-on, cloud-based management platform
- System installation, turn-up, and hosting/maintenance
- Automated notifications of system issues
- AV system monitoring by your own support personnel
- May be combined with "Buckets of Hours" to cover remote or onsite incident resolution by LightWerks personnel
- CUSTOM SUPPORT SOLUTIONS?
- Want something unique/special? No problem!
- Combine elements of other options to create a solution perfect for your needs.
- Simply tell us what you need and we’ll work up a Custom solution just for you.
* On-site services only available within a reasonable distance from the nearest LightWerks office. Other terms and conditions subject to change without notice.