System Maintenance & Support
- RecommendedTLC MANAGED SUPPORT$1,600
- Remote system monitoring by LightWerks VNOC personnel (24 x 7 or 10 x 5 schedule options)
- Expedited remote support and issue resolution
- Expedited ON-SITE* resolution of incidents that cannot be resolved remotely
- An always-on, cloud-based management platform
- System installation, turn-up, and hosting/maintenance
- Automated notifications of system issues
- 5% discount toward the purchase or rental of required repair parts and "loaner" equipment
- Easily cancelable with 30-day written notice with pro-rata refund
- Available in one-, three-, and five-year terms.
- Pricing starts with a $4,500 one-time onboarding cost, then $1,600 per year per room for remote monitoring and $1,800 per year per room for onsite dispatch support.
- PRE-PAID SUPPORT HOURS$4,875
- Purchase bundles of support hours that you can use for any combination of:
- Remote and/or on-site TLC support;
- Remote or onsite meeting support;
- Preventive maintenance visits and system tune-ups;
- Programming tweaks for control systems or other programmable system elements;
- Remote or onsite training; and
- "Small” system installation.
- Hours may also be converted to a prescribed dollar value for purchasing hardware, supplies, or accessories.
- Hours don't expire until:
- Three years after substantial completion on a covered project or
- Three years after purchase date, if purchased separately or renewed
- Pricing available for onsite bundles of 25 hours and above.
- Purchase bundles of support hours that you can use for any combination of:
- FIELD CALLS$585
- Up to two hours of onsite support time
- One Technician
- Price good within 40 miles of servicing office. Longer distances will require an additional travel charge.
* On-site services only available within a reasonable distance from the nearest LightWerks office. Other terms and conditions subject to change without notice.