End of Support for Zoom Rooms Android Controller on Legacy Hardware Devices

As technology continues to evolve, staying up-to-date with the latest software and hardware is crucial for maintaining seamless operations. Recently, Zoom announced significant changes to the Zoom Rooms Android Controller application that will affect certain legacy devices. We want to ensure that you’re fully informed about these changes and prepared for the transition.

What’s Changing?

In April 2023, Zoom released the final version (5.14.5) of the Zoom Rooms Android Controller application that supports certain legacy devices, referred to as “Affected Legacy Hardware.” Zoom has set an end-of-life date for this version on February 1, 2025. After this date, the application will stop operating on the affected devices, and administrators will be prompted to transition to alternative hardware.

Which Devices Are Affected?

The following devices are classified as Affected Legacy Hardware:

• Crestron Mercury*

• Crestron Mercury X*

• Crestron TSS-760*

• Crestron TSW-760*

• Crestron TSW-1060*

• Polycom Trio 8500

• Polycom Trio 8800

• Yealink CP960

(*Customers using Crestron devices can subscribe to Crestron OLH article 1001819 for future updates.)

Can I Continue Using the Zoom Rooms Android Controller on My Legacy Devices?

Yes, you may continue to use the Zoom Rooms Android Controller version 5.14.5 on the affected legacy devices until February 1, 2025. However, after this date, the application will no longer function, and affected devices will display a notification instructing administrators to switch to supported hardware.

How Do I Know If My Devices Are Affected?

To determine whether your organization is using Affected Legacy Hardware, you’ll need to perform a manual review through the Zoom admin portal. Follow these steps:

1. Sign in to the Zoom web portal.

2. Navigate to Device Management and select Device List.

3. Filter All Platform OS to Android.

4. Filter All Zoom Device Types to Zoom Rooms Controller.

5. Click Export to download a CSV file with a list of your devices.

6. Repeat the procedure after changing the filter to Zoom Rooms Scheduling Display.

What Should You Do Next?

We recommend reviewing all Android-based devices deployed as Zoom Rooms Controllers or Scheduling Displays within your organization. If any Affected Legacy Hardware is identified, consider replacing it with a Zoom Certified Room Controller or Scheduling Display device as soon as possible. Here are your options:

• Deploy a new controller from the Zoom Rooms Certified Hardware Controllers list. These devices are fully compatible with Zoom Rooms on Windows, macOS, or Appliances.

• For devices that include speakerphone functionality, consider choosing an equivalent new device that meets your needs.

• Lease a new controller through the Zoom Hardware as a Service Program for an affordable monthly cost.

Key Takeaway

It’s crucial to transition to supported hardware before February 1, 2025, to ensure uninterrupted Zoom Rooms functionality. Our team is here to assist you in making this transition as smooth as possible.

If you have any questions or need further assistance, please don’t hesitate to contact our Support Team. We’re here to help you navigate these changes and keep your operations running smoothly.

Thank you for your continued trust and partnership.