PlatinumCare Support Services
PlatinumCare Maintenance & Support
We understand that purchasing an AV or security system for your organization can be a sizable investment. That’s why excellent maintenance and support is essential to keeping everything running as it should and is the key to getting the best return on your original investment.
Introducing our Support program, LightWerks PlatinumCare, designed to maximize your audio-visual system’s uptime and to minimize your support staff’s maintenance burden while creating a predictable and budget-able cost structure. Depending on the level of support you need, our expert Support personnel – Engineers, Programmers, and Technicians – will keep you covered with remote monitoring, remote and onsite trouble resolution, and/or preventive maintenance visits, increasing the lifespan of your systems and eliminating the stress and cost of unnecessary down-time.
Depending on your system and choice of agreements, our support can include:
- PlatinumCare+For a 24/7, one-stop solution and the maximum peace of mind, choose our PlatinumCare+ plan.
- AV system monitoring by our team of expert support professionals, including:
- Remote engagement on confirmed failures within 1 business hour;
- Remote incident resolution by expert support personnel;
- If remote resolution is unsuccessful, a technician will be on-site within 2 business days of the remote resolution effort;
- Meaningful reporting on a regular basis;
- System installation, turn-up, and hosting/maintenance;
- Platinum CareFor a 24/7, remote service solution and peace of mind, choose our PlatinumCare plan.
- AV system monitoring by our team of expert support professionals, including:
- Remote engagement on confirmed failures within 1 business hour;
- Remote incident resolution by expert support personnel;
- Meaningful reporting on a regular basis;
- System installation, turn-up, and hosting/maintenance;
- PlatinumCare QRWhen an AV problem arises, you want direct help! Simply scan a QR code and you will be helped by an expert support professional. This service includes:
- 24/7 availability;
- Remote helpdesk with instant phone or video access via QR code;
- Remote incident resolution by expert support personnel;
PlatinumCare is designed to provide you with the peace-of-mind that your mission-critical systems will be operating when you need them MOST.
Please contact your account representative on how to get you started on LightWerks PlatinumCare, or fill in the form below.
Want to download more information on LightWerks PlatinumCare? Please download the brochure HERE
Want to learn more about the technical aspects of LightWerks PlatinumCare? Go to ‘How does Platinum Care work?’
For a full list of terms and conditions go to “Terms and Conditions”.
1 On-site visits use a minimum of two hours per person per visit. Remote support is charged a minimum of 1 person-hour.
2 Minimum two-weeks advanced notice needed for onsite meeting support or preventative maintenance.
3 “Confirmed failures” are those that are confirmed through remote notifications, confirmation of a failure in response to a “ticket” submitted by a customer on our Support Page: https://support.lightwerks.com, or some other method that LightWerks may determine to be definitive.