Typical Planning and Preparation before Scheduling On-Site Work

We know you’re eager and excited to get started with your project…WE are, too! However, we know that haste makes waste, so our project execution process – we call it, “The LightWerks Way” – requires that we complete a number of planning steps prior to beginning your on-site work. Our process typically requires a minimum four to six weeks after we receive your order – sometimes longer depending on the particulars of the project, job-site, and the “season” – before we can be on-site ready and able to execute your project to the highest industry standards.

Our typical preparation steps (which are done in parallel as much as possible) include:

  • Documentation Review and Project “Kickoff”

  • Credit check and initial project on-boarding

  • Project Manager assignment

  • Internal Kick-Off Meeting

  • Purchase order processing

  • PM/Customer Kick-Off Meeting

  • Detailed engineering drawings completion

  • Inbound order tracking, potential modifications of BOM (in collaboration with the customer) based on back-orders, etc.

  • Materials staging (typically at our warehouse but sometimes at your location)

  • Installation Technicians on-boarding

  • Off-site rack building, firmware updates, programming, testing, replacement of DOA gear, etc., and release for field installation, and

  • Scheduling of times for on-site work, as appropriate.

Please Also Note!  Site conditions can also be a major factor driving whether and when we will be able to begin work, and whether we will be able to work as productively as possible.  To learn more about facility readiness – and how problems might contribute to additional costs on your project – please click, download, and review the document below:

facility-readiness-expectations-and-potential-up-charges

You can rest assured that your project is getting the attention it deserves from our Technical Operations and Administrative team-members, but should you have any questions, please feel free to contact your local Project Coordinator:

Bay Area

Evangelina Rivas
[email protected]

Los Angeles/O.C./San Diego

Becky East
[email protected]

Pacific Northwest

Evangelina Rivas
[email protected]

Friendly Reminder!

Did you forget to add a PlatinumCare Support Agreement to your order?!  It’s NOT too late to make sure you’ll have support when you need it!

Benefits include:

platinum-care

  • REMOTE SYSTEM MONITORING, NOTIFICATION AND REPAIR: Take your support posture from re-active to PRO-active. Enjoy 24/7 monitoring by our support personnel. Learn of any system issue within minutes, and SOLVE PROBLEMS, usually before your end-users even know about it.

  • REMOTE, PHONE AND ON-SITE SUPPORT: Reach our support staff by phone 24/7. If we can’t resolve your system’s problems remotely, we’ll send a qualified Support Technician to your door on an expedited basis to troubleshoot and to implement solutions that just aren’t possible without being on-site.

  • SOLID SECURITY: No need to install any software on your servers. Leverage the power of the cloud to monitor system performance from across the hall, across campus, or across the country. Our monitoring approach is designed to provide the minimum footprint in your system with a maximum level of security.

  • REPORTING:  Receive monthly reports of issues and resolutions to help you understand your overall support need and
    to better plan for the future.

Interested in learning more?  Simply request more information on the form below and we’ll be in touch to explain what your options are.

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