Empowering Communication with Microsoft 365 Copilot: AI-Powered Enhancements for Microsoft Teams

Exciting news for Microsoft Teams users! Microsoft has introduced a powerful AI-driven feature called Microsoft 365 Copilot, designed to enhance communication during calls and chat messages. Initially, Copilot was limited to the meeting experience, but it’s now expanding to include Teams phone calls and regular chats, making it even more versatile.

For Teams phone calls, Copilot offers a real-time summarization feature, allowing users to generate automatic summaries during conversations. This proves highly beneficial, especially for salespeople juggling multiple clients, as it helps track essential dates, names, and key points discussed during calls. Imagine a marketer reaching out to a customer; Copilot would diligently capture the call’s content, including relevant questions about product features, benefits, and pricing, as well as the customer’s feedback and suggestions for next steps. This information becomes invaluable while crafting follow-up emails with tailored content to address the raised concerns effectively.


Furthermore, Copilot extends its support to Teams chat as well. Users can now extract crucial conversation points from chat threads, which proves particularly useful for teams collaborating across different time zones. Instead of endlessly scrolling back to catch up on missed discussions, Copilot conveniently provides a quick summary, saving time and ensuring no vital information is overlooked. Additionally, Copilot can extract key data from conversations, facilitating the creation of lists and tables, streamlining workflow processes.

While Copilot is currently available to early access program participants of Microsoft 365 Copilot, the company is diligently testing it with approximately 600 customers before its broader release. While an exact launch date remains undisclosed, Microsoft has shared that it will be priced at an additional $30 per user per month, offering an extensive array of benefits to complement existing Microsoft 365 commercial subscriptions.


Microsoft 365 Copilot‘s new features promise to revolutionize communication within Teams, leveraging AI-driven assistance to streamline calls and chat interactions. Whether summarizing calls in real-time or extracting vital data from chat threads, Copilot will undoubtedly become an indispensable tool for boosting productivity and collaboration within the Microsoft Teams ecosystem.

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